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Frequently asked questions
How does the service work?
Create a dossier, upload the property's documents (PDF, Word, scans or photos) and start the analysis. Each document is recognised and read, then cross-checked against the others. You get findings linked to their source page, a risk score per area and a PDF report, usually within 2 minutes for a standard complete dossier.
Which documents and formats can I upload?
EPC, deed or sale agreement, asbestos certificate, electrical inspection, soil certificate, cadastral extract, planning information, co-ownership documents, lease and heating-oil tank certificate. Formats: PDF, Word (.docx), text and images (PNG, JPG, TIFF), up to 25 files per upload, 25 MB per file and 25 documents per dossier.
Which regions and languages are supported?
Flanders, the Brussels-Capital Region and Wallonia. The region is detected from the postcode and each region's own rules apply. Documents may be in French, Dutch, English or German; the interface and reports are available in English, French and Dutch.
How much does it cost?
Private buyers pay per dossier (single or in packs, no expiry). Professionals choose a monthly subscription including a number of dossiers per month. Prices including VAT and current offers are on the Pricing page.
Is there a free trial?
Yes, for professional subscriptions: 14 days and up to 5 dossiers, card required, one trial per organisation, no charge if you cancel before it ends. Private buyers can look at the free demo report before buying a dossier.
How do I change or cancel my subscription?
From the Account page, 'Manage subscription and invoices' button: change plan or cancel in the secure payment portal. After cancelling, access stays open until the end of the period already paid.
Where are my invoices?
Your invoices and payment history are in the secure payment portal, reachable from the Account page ('Manage subscription and invoices' button).
What happens to my documents?
They are only used to analyse your dossier and are visible to your organisation only. Dossiers are deleted automatically after 365 days, and you can delete a dossier or your account at any time. Details in the privacy policy.
Can I rely on the results?
The score comes from deterministic, traceable rules: every finding cites the page that supports it and you can confirm or reject it. We continuously measure the precision of findings on verified dossiers. The report helps you read a dossier; it does not replace the advice of a notary or a professional.
Is a new analysis of the same dossier charged?
No. A dossier is counted once: you can add documents and re-run the analysis of the same dossier at no extra cost.
A document is badly recognised or unreadable, what can I do?
Scans are read with character recognition. If a document is blurred or badly recognised, upload the original PDF or a sharper copy, then re-run the analysis. If the problem persists, send the question to the team from this page.
Can I connect the tool to my software?
Yes: an API lets you submit dossiers and fetch the results, and a webhook tells your software when an analysis is finished. The API key and the webhook address are set on the Account page.